FAQS

1. What is an anti tarnish jewelry?
Anti-tarnish jewelry refers to jewelry that is specially treated or coated to prevent or reduce tarnishing. 

2. What materials are used in your jewelry?
Our jewelry is crafted using high-quality metals such as brass, alloy, stainless steel, and sometimes copper. We also use high-quality synthetic stones, Materials commonly used in anti-tarnish jewelry also includes:
* Rhodium-plated sterling silver
* Stainless steel
* Gold-plated and gold-filled metals
* Tungsten
* Copper with anti-tarnish coating
* Alpaca/German silver
* Resin, silicone, and tarnish-resistant coatings
These materials are either naturally resistant to tarnishing or treated to maintain their appearance over time. They offer a long-lasting shine and reduce the need for frequent cleaning and maintenance.

3. Is your jewelry hypoallergenic?
Yes, we strive to offer jewelry that is gentle on the skin. Many of our pieces are hypoallergenic and nickel-free. However, if you have particularly sensitive skin, we recommend checking the product details for any metal information before making a purchase.

4. Do you offer customization?
Yes, we do offer custom jewelry options but on a specific range. You can personalize pieces with engraving or request certain color variations. Please reach out to our customer service team to discuss your custom order.

5. Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping for all orders. Please select the gift wrapping option at checkout, and we will carefully package your jewelry in a beautiful gift box.

6. What is your return/exchange policy?
Kindly check the link below

7. Can I change or cancel my order after it’s placed?
Orders can only be changed or canceled within 2 hours of purchase. After this time, we begin processing and preparing your items for shipment. Please contact us as soon as possible if you need to make any changes.

8. Do you offer discounts or promotions?
Yes! We regularly offer discounts and promotions. To stay updated, sign up for our newsletter or follow us on social media for the latest offers.

9. How do I contact customer support?
If you have any questions, please reach out to our customer service team via the "Contact Us" page, or email us directly at “inara.jfg@gmail.com”. We aim to respond to all inquiries.

10. Are the colors of the jewelry in the pictures accurate?
We do our best to accurately represent the colors of our jewelry in product photos. However, due to differences in monitor settings, slight color variations may occur. Please keep this in mind when making your purchase.

11. Can I track my order?
Yes! Once your order is dispatched, we will send you a tracking number. You can use this to track your shipment via our courier partner's website.